Most orders are processed within 24–48 hours. U.S. orders typically arrive within 3–5 business days after shipment, while delivery times to Canada and Mexico vary by destination, carrier, and customs processing. You’ll receive tracking information when your order ships. If your tracking has not updated or your order is significantly delayed, contact us at info@ollabella.com.

We use UPS, USPS, and FedEx to ensure fast, reliable delivery.

Please allow up to 24 hours for your confirmation email to arrive and check your spam or junk folder. If you still haven’t received it, contact us at info@ollabella.com.

Yes. Customers in Canada and Mexico are responsible for all applicable customs duties, taxes, import fees, and related charges associated with their orders. 

Contact us at info@ollabella.com within 30 days of receiving your order. Our customer service team will review your request and provide return instructions based on the condition of the item.

Eligible items may be returned within 30 days of delivery:

• New and unused items qualify for a free return with a prepaid return label.
• Opened or lightly used items may be returned, but the customer is responsible for return shipping and a 15% restocking fee.
• Defective items do not incur return shipping costs or a restocking fee.

All returns must follow the instructions provided by our customer service team.

The 15% restocking fee is calculated using the amount paid for the product before taxes and shipping. It applies only to approved returns of opened or lightly used items.

Items marked as final sale, free promotional items, and purchases made using a Free Item Promotional Code are not eligible for return. Items that are excessively used, damaged through misuse, or missing required components or packaging may also be ineligible. Defective items are handled separately and are not subject to return shipping costs or restocking fees.

Contact Customer Service at info@ollabella.com before sending anything back. Pack the item carefully according to the instructions provided. Olla Bella provides a prepaid return label for eligible new and unused items and defective items. Customers are responsible for return shipping on approved opened or lightly used returns.

Contact our customer service team at info@ollabella.com as soon as possible. We’ll do our best to help, but we cannot guarantee that an order can be changed after it has entered processing.

The Limited Lifetime Warranty covers eligible manufacturer defects in materials or workmanship. It does not cover damage caused by misuse, improper care, accidents, drops, normal wear and tear, or unauthorized repairs. Coverage is available in the United States and Canada for eligible purchases made through the Olla Bella website, Olla Bella’s official Facebook and Instagram sales channels, and authorized retailers, including Costco Canada. Purchases from unauthorized third-party sellers are not covered.

Warranty coverage begins on the original purchase date. The product must be registered within 90 days, and dated proof of purchase is required. Approved replacements are subject to a $24.95 USD shipping and processing fee. Canadian customers are responsible for any applicable customs duties, taxes, or import fees associated with replacement shipments.

You can register your tool here. Registration must be completed within 90 days of the original purchase date.

An account is not required to place an order, but we recommend creating one so you can manage your orders and receive updates about deals and promotions.

Yes, our professional tools are designed to work on fine, medium, and thick hair. Most tools offer adjustable settings so you can style according to your hair type.

Follow the instructions provided for your specific tool. Curling irons, straighteners, and heated brushes should generally be used on completely dry hair unless otherwise stated. Hair dryers and certain air styling tools are designed for use on damp hair.

Yes, when used properly. Apply a heat protectant, choose a temperature appropriate for your hair type and condition, and follow the product instructions to help reduce unnecessary heat exposure.

Many Olla Bella tools are lightweight and compact. Before traveling, check the product specifications to confirm its voltage compatibility and whether an adapter or converter is required at your destination.

As with any heated styling tool, improper use or excessive heat can damage hair. Apply a heat protectant, select an appropriate temperature for your hair type, and follow the product instructions to reduce unnecessary heat exposure.

Yes. We accept wholesale and bulk-order inquiries. Contact us at info@ollabella.com to discuss bulk orders or request access to our Faire storefront. Wholesale pricing is not displayed publicly.

Yes! Sign up for our email list to receive the latest deals, promotions, and styling tips.

Contact us anytime at info@ollabella.com.