Warranty

Olla Bella Limited Lifetime Warranty

At Olla Bella, we are committed to providing high-quality professional styling tools that deliver exceptional performance. Each tool is carefully crafted and tested before leaving our factory to help ensure reliability and longevity when used according to the provided instructions.

We stand behind our products and offer a Limited Lifetime Manufacturer’s Warranty against defects in materials or workmanship beginning on the original date of purchase.

Warranty Registration

To maintain eligibility for the Limited Lifetime Warranty, you must register your product within 90 days of the original purchase date. A dated proof of purchase is required when submitting a warranty claim.

Click here to register your product >

Warranty Eligibility and Coverage

• Warranty coverage begins on the original date of purchase.
• The product must be registered within 90 days of purchase.
• A dated proof of purchase, such as a receipt or order confirmation, is required to validate the warranty.
• The warranty applies to eligible purchases made through the Olla Bella website, Olla Bella’s official Facebook and Instagram sales channels, and authorized retailers, including Costco Canada.
• The warranty is currently available to eligible customers in the United States and Canada.
• The warranty covers manufacturer defects in materials or workmanship.

What Is Not Covered

The Limited Lifetime Warranty does not cover:

• Damage caused by misuse, improper care, accidents, drops, or failure to follow the product instructions.
• Normal wear and tear or cosmetic damage that does not affect the performance of the product.
• Damage caused by unauthorized repairs, alterations, or modifications.
• Products purchased from unauthorized third-party sellers or unverified online marketplaces.
• Products without a valid dated proof of purchase.

Olla Bella cannot guarantee the quality or authenticity of products sold by unauthorized sellers. Purchases from unauthorized or unverified third-party sellers are not eligible for warranty coverage.

Warranty Claims and Replacement Process

If you believe your product has a manufacturer defect:

1. Email our customer service team at info@ollabella.com. Include your dated proof of purchase, product registration information, and a description of the issue.
2. Our team will review your claim and respond within 14 days with the next steps or a request for additional information.
3. If the claim is approved, a $24.95 USD shipping and processing fee will apply.
4. The approved replacement will be shipped within 15 business days after the required payment and information have been received.

Customers in Canada are responsible for any applicable customs duties, taxes, import fees, or related charges associated with replacement shipments.

Our goal is to ensure your satisfaction, and our team is here to assist you throughout the warranty process.

Click here to register your product >