Shipping
Shipping Information
At Olla Bella, we aim to provide a smooth and efficient shopping experience, from the moment you place your order to the delivery of your new hair tools. Here’s everything you need to know about our shipping process:
Order Processing Time
Once you place your order, it will be processed within 24-48 hours (excluding weekends and holidays). After your order is processed, it will be shipped according to the shipping method selected at checkout.
Shipping Methods & Delivery Times
We offer a variety of shipping options to ensure your Olla Bella tools arrive in the best time frame possible. The time it takes to receive your order depends on the shipping method you select during checkout:
- Standard Shipping: Typically arrives within 3-7 business days.
- Expedited Shipping: Fast delivery within 1-3 business days.
Please note that delivery times may vary depending on your location and the shipping carrier's availability.
Shipping Costs
Shipping fees are calculated based on the shipping method you select and the weight of your order. You can view your shipping options and costs at checkout before completing your order.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the progress of your package. You can track your order through the shipping carrier’s website using the provided tracking number.
Lost or Stolen Packages
If your package is lost or stolen during transit, please get in touch with us immediately at info@ollabella.com, and we’ll assist you in resolving the issue.
International Shipping
Currently, we only offer shipping within the continental United States. We do not ship internationally at this time.
Incorrect or Incomplete Address
To ensure timely delivery, please double-check your shipping address when placing your order. Olla Bella is not responsible for delays or undelivered packages due to incorrect or incomplete addresses. If you realize there’s an error in your address after placing the order, please contact us right away at info@ollabella.com.
Need Help?
Have questions about shipping or your order? Feel free to reach out to us at info@ollabella.com, and we’ll be happy to assist you.
Thank you for choosing Olla Bella—your hair’s new best friend!