Need help?
Frequently Asked Questions
Shipping
Your package should arrive in 3–5 business days. If you don’t receive it within 10 business days, please contact us at info@ollabella.com.
We use UPS, USPS, and FedEx to ensure fast, reliable delivery.
Wait 24 hours for the confirmation email. If you still haven’t received it, please contact info@ollabella.com.
Returns & Warranty
Items can be returned within 30 days of receiving your order. Contact info@ollabella.com to initiate a return.
Items delivered within the last 30 days, in perfect condition, and in their original packaging.
Damaged or defective items, free items, any item marked as final sale, or orders with a Free Item Promotional Code. These orders are final and cannot be returned or exchanged.
Pack items carefully in their original packaging. Contact Customer Service at info@ollabella.com for step-by-step instructions. All return shipping labels must be provided by the customer.
Please email our customer service team at info@ollabella.com, and they will assist you.
The warranty covers manufacturer defects only. It does not cover damages from misuse or improper care. This warranty is valid in the continental United States and does not apply to purchases from third-party sellers.
You can register your tool here.
Accounts
We recommend creating an account to manage your orders and receive updates about deals and promotions. Wholesalers must create an account or contact info@ollabella.com to place an order.
Tools & Usage
Yes, our professional tools are designed to work on fine, medium, and thick hair. Most tools offer adjustable settings so you can style according to your hair type.
For best results and to protect your hair, always use styling tools on completely dry hair.
Yes. Our styling tools help reduce frizz and enhance shine while protecting color-treated hair when used properly.
Yes. Olla Bella tools are lightweight, compact, and designed for easy travel.
No. Using the tools correctly, along with a heat protectant, ensures safe and effective daily styling.
Extras
Yes! Sign up for our email list to receive the latest deals, promotions, and styling tips.
Contact us anytime at info@ollabella.com.
